SEETSENG MABEKO

Johannesburg

talent.smorg.co.za/mabekoseetseng

Summary

Administration Support, Customer Service Specialist & Client Liaison Officer with over 10 years of experience delivering exceptional administration, customer service & client relations resolving complex client queries, and building lasting customer relationships across the healthcare, IT, and transport sectors. Proven ability to manage customer complaints, coordinate with cross-functional teams, and maintain high service standards. Experienced in CRM systems, stakeholder engagement, case management, administrative coordination, and service delivery.

Experience

Client Liaison Officer · Synergy Medical
  • Acted as the primary point of contact for healthcare clients, providing responsive and professional support
  • Managed customer enquiries, complaints, and service requests through to resolution
  • Collaborated with internal departments to resolve client issues and improve customer satisfaction
  • Maintained accurate client records and escalated complex cases appropriately
  • Supervise stock loading and receiving in the warehouse
  • Compiled insurance letters for clients and their insurance companies
  • Liaise with clients and stakeholders
  • Manage debtors and sales reports
  • Daily office operations and administration
  • Manage quotations and sales on Geo-rep CRM
Customer Service Clerk · Electronic Toll Collection
  • Assisted customers with account inquiries and service requests
  • Resolved customer concerns while maintaining service quality standards
  • Maintained accurate customer records using CRM systems
  • Debtors management on customers accounts
  • Provided excellent customer service
  • Consolidate monthly reports and stock control
  • Cash handling and Vehicle verification
  • Tag management on fleet vehicles
Receptionist / Personal Assistant · Lerumo IT Solutions
  • Managed front-office operations and customer enquiries
  • Coordinated meetings, correspondence, and executive administrative support
  • Built strong client relationships through professional communication
  • Managed calendar and technicians schedule
  • Diary and Travel management
  • Compiled receipts and consolidate monthly reports

Education

Diploma in Secretarial Studies
Higher Certificate in Paralegal Studies (Commercial Practice)

Skills

Core Competencies

Client Relationship Management, Customer Experience, Complaint Resolution, Customer Service, CRM Systems, Stakeholder Engagement, Service Delivery, Administrative Coordination, Microsoft Office, Google Workspace, Problem Solving, Communication

Technical Skills

CRM Systems, Microsoft Office, Google Workspace, Microsoft Teams, Zoom, ChatGPT & AI Productivity Tools

Certifications

Customer Journey Certification (SETA Accredited), Cisco IT Customer Support, Cisco Introduction to Cybersecurity, Cisco Computer Hardware Basics