Sbusile Kunene

Zakariyya Park, Vlakfontein Ext 1, South Africa

talent.smorg.co.za/sbusile-kunene13

Summary

Detail-oriented and motivated professional with experience in customer service, financial services, and investment support. Strong background in accounting, financial analysis, and project management, with proven ability to resolve client queries, manage financial transactions, and maintain regulatory compliance. Adept at communication, problem-solving, and working in fast-paced environments. Seeking to contribute skills in finance and customer service to a growth-oriented organization.

Experience

Contact Centre Advisor · Cash Connect · March 2022
  • Provide customer support by resolving client queries efficiently via phone and digital channels
  • Maintain accurate client records and ensure compliance with company procedures
  • Deliver high-quality service in a fast-paced contact centre environment
Lead Generator · Homegrown · October 2021 – February 2022
  • Identified and qualified potential clients for financial products and services
  • Maintained and updated customer databases
  • Supported sales teams by generating leads and coordinating follow-ups
3rd Party Investment Administrator · First National Bank (FNB) · July 2019 – June 2020
  • Administered third-party investment portfolios in line with regulatory requirements
  • Assisted clients with investment-related queries and account updates
  • Ensured compliance with financial regulations and internal policies
Work Readiness Training Programme · Harambee Youth Employment Accelerator · March 2019 – April 2019
  • Completed training in workplace communication, teamwork, and problem-solving
  • Developed professional and interpersonal skills for corporate environments

Education

RE5 Regulatory Examination · Moonstone · 2024
Higher Certificate in Project Management · CTU Training & Solutions · 2019 – 2020
Diploma in Accounting and Financial Computing · Rosebank College · 2017 – 2019
National Senior Certificate (Grade 12) · Azara Secondary School · 2016

Skills

Core Skills

Customer Service & Client Support, Financial Analysis & Reporting, Data Capture & Record Management, Communication & Problem-Solving, Computer Literacy (MS Office, Financial Systems), Project Management Fundamentals

Languages

English, IsiZulu